Do you ship internationally?

Yes! Iberushop™ proudly offers reliable worldwide shipping to serve our international community of luxury fine jewelry enthusiasts.

How long will it take to receive my order?

Our delivery timeframe consists of two parts: order processing and transit time.

• Order Processing: All orders require 1–2 business days for preparation, quality inspection, and packaging prior to dispatch.
• United Kingdom Deliveries: 2–5 business days transit time.
• United States, Canada & Europe Deliveries: 6–8 business days transit time.
• Rest of the World: 10–15 business days transit time.

Which shipping carriers do you use?

We dispatch shipments from our fulfillment centers using trusted global logistics networks, including DHL, Royal Mail, FedEx, and established local postal courier services depending on your destination country.

Will I receive tracking information?

Yes. Once your package has been handed over to the courier, an automated email containing your tracking number and tracking links will be sent to you immediately so you can monitor your shipment end-to-end.

What kind of products do you specialize in?

Iberushop™ specializes exclusively in premium Moissanite fine jewelry. Our collections are custom-selected and crafted to meet the high standards of luxury enthusiasts, offering brilliant fire, clarity, and exceptional setting craftsmanship.

Are your Moissanite gemstones durable and safe for everyday wear?

Absolutely. Moissanite scores 9.25 on the Mohs scale of hardness, making it second only to diamond and extremely resistant to scratching, chipping, and daily wear. All our settings are engineered using high-grade precious metals to guarantee robust durability and comfortable, safe wear.

Can I return my item?

Yes, we offer a 30-day return policy. Items must be unworn, in their original condition, and contained within the original luxury presentation packaging to be eligible for a return. We also fully accept returns, replacements, or refunds for any items that arrive damaged, defective, or incorrect.

Who covers the return shipping costs?

Our Responsibility: If the return is due to an error on our part (e.g., damaged, defective, or incorrect product delivered), Iberushop™ covers 100% of the return shipping expenses.

Customer Responsibility: For general returns based on personal preference or change of mind, the customer is responsible for covering the return courier costs.

How do I request a refund?

To initiate a return, please email us at support@iberushop.com. Once your returned parcel is received and inspected at our facility, an approved refund will be processed back to your original payment method within 5 business days.

What should I do if my order hasn’t arrived?

If your shipment exceeds our stated maximum delivery timeframe (30 days), please contact our support team immediately. We will investigate the transit status with the carrier and arrange a prompt replacement or a full refund if the package is deemed lost.

Can I cancel or change my order?

Yes, you can request a cancellation or change within a strict window of 12 hours from the time of purchase. After 12 hours, orders enter our automated fulfillment queue and cannot be altered or stopped.

I canceled my order — can I reactivate it?

No, once an order is officially canceled and refunded, it cannot be reversed. You will need to place a brand new order on our website.

How will I know if my order was successfully canceled?

You will receive a formal Cancellation Confirmation Email listing your order details and refund confirmation immediately after our support team completes your request.