At Iberushop™, customer satisfaction is our top priority. We want you to feel completely confident when purchasing our fine Moissanite jewelry. If you are not entirely satisfied with your order, we are here to assist with a transparent, clear, and compliant return and refund process.

1. The Return Window

You have a strict period of 30 calendar days from the official date of delivery to request a return or refund. If 30 days have elapsed since your package was delivered, we unfortunately cannot offer you a refund, credit, or exchange.

2. Return Eligibility Criteria

To ensure your return is accepted and processed successfully, the item must meet the following strict conditions:

• The item must be completely unworn, unaltered, and in the exact same condition that you received it.
• The item must be returned in its original luxury presentation box, including all protective pouches, inserts, microfibre cloths, and tags intact.
• All gemstone certificates (e.g., GRA certification) included in the original order must be returned in perfect condition.
• You must provide a valid proof of purchase (your official order confirmation email or order number).

3. Non-Returnable & Exempt Items

Due to quality assurance and customization standards for fine jewelry, the following items are strictly exempt from being returned:

• Any Moissanite jewelry that shows signs of wear, resizing, scratching, or unauthorized alterations.
• Customized, engraved, or made-to-order personalized jewelry pieces.
• Clearance or promotional items explicitly marked as final sale.
• Gift cards.

4. Damaged, Defective, or Incorrect Items

We take great pride in our quality control, but if an error occurs, we will resolve it immediately. If your jewelry arrives damaged, defective, or if you received the wrong item:

1. Contact us immediately at support@iberushop.com within 48 hours of delivery.
2. Provide your order number alongside clear photographs or a short video showing the defect or damage.

Once verified, Iberushop™ will cover 100% of the replacement or return shipping costs and dispatch a brand-new item to you at no extra charge.

5. Return Shipping Fees & Address

*Recommendation: We strongly advise using a trackable shipping service or purchasing shipping insurance for high-value returns. We cannot guarantee that we will receive your returned parcel without active tracking.

6. The Refund Process

Once your return parcel is received at our facility, our quality inspection team will evaluate the item and gemstone condition. We will send you an email to notify you that we have received your returned parcel and confirm whether your refund has been approved or rejected.

• If Approved: Your refund will be processed immediately, and a credit will automatically be applied to your original credit card or payment method within 5 business days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet, please follow these steps before reaching out:

1. Review your bank account balance again.
2. Contact your credit card issuer or payment platform; it may take some processing time before your refund is officially posted to your statement.
3. If you have completed all of these steps and still have not received your funds, please contact us at support@iberushop.com.

7. Order Cancellations & Delivery Disputes

Cancellations: You can cancel or modify your order within a strict 12-hour window from purchase by emailing our team. Once dispatched, the order cannot be canceled, and the standard return process must be followed.

Non-Delivery Issues: If your order does not arrive within our maximum estimated timeframe (30 days), you are fully eligible for a free replacement or a full refund. All non-delivery claims must be submitted within 30 days after the estimated delivery window has passed.